this website found under the www.knotonly.com URL is operated by Knot Only Ltd. References to Knot Only and ‘we’ and ‘us’ and ‘our’ shall be deemed to be references to Knot Only Ltd. References to ‘you’ and ‘your’ shall be deemed to be references to the person placing an order via www.knotonly.com website.
1. Application of terms
By placing an order on the internet, you accept these terms and conditions. No other terms and conditions shall apply unless agreed by us, if you are unhappy with any part of these terms and conditions you should contact us prior to placing your order.
All orders are subject to availability, products may be withdrawn at any time.
We will acknowledge your order by email on receipt.
We will not be able to despatch the goods if they are out of stock and will notify you of this fact within 3 working days of order receipt, however we do endeavour to keep our website fully up to date at all times.
3. Personal Information
When you place an order we will require your name, email address, phone and address details in order to process and despatch your order. Your credit card information is taken by Worldpay but we have no access to those details.
4.Description and Quantity
The quantity and description of the goods will be as set out in our acknowledgement of order.
5. Price and payment
The price of the goods will be the price set out in our website at the date of the order.
Offer codes can only be used in isolation, not in conjunction with any other offers.
All prices are exclusive of VAT at the prevailing rate and are exclusive of delivery costs or charges, which are stated under delivery, below. We reserve the right to alter prices either up or down. You will be notified when placing your order of any changes.
Goods will be dispatched on full payment of cleared funds, payment to be made in full when placing your order.
Payment is made through Worldpay which accepts all major credit cards as well as PayPal.
If we are unable to authorise your payment we will not be able to despatch your order, in which case we will contact you to advise.
All items will be dispatched within 2-3 working days of payment via Royal Mail Recorded Signed For service, with an anticipated delivery of 2-3 working days from despatch.
We will notify you by email when your order has been despatched.
We cannot guarantee time of delivery. You will be required to sign for your delivery.
If you have provided an incorrect address or an order is refused and returned to us for any reason and you wish the order to be resent then you will be asked to pay the further delivery charges.
We do not hold responsibility for packages which are lost after proof of delivery.
Our standard delivery charge of £3 applies to UK mainland only.
Our terms, conditions and guarantees do not apply once the goods are removed from mainland UK.
We are not responsible for any import duty or tax on goods delivered anywhere outside mainland UK.
7. Returns and Cancellations
in the unlikely event that goods arrive damaged please contact us within 3 working days of receiving the goods by email and then return the goods to us within 14 days of receipt to receive your refund, to the address shown on the invoice. We will endeavour to send you a replacement if required, but can only do so if the item is still in stock, we will inform you of this when we receive your damage notification and if a replacement is available we will hold it for you until the damaged item is returned to us. Please obtain proof of postage when returning any goods.
If for any other reason you wish to return the goods then please return them to us within 14 days of receipt to the address provided on the invoice. Providing the goods are in a completely saleable condition and in their original packaging, with all tickets and labels still attached, we will issue a full refund within 72 hours of receipt of the goods. In the event that they are not in a saleable condition we reserve the right not to provide a refund. This does not affect your statutory rights.
Any refunds will be issued to the card used when placing the order.
the cost of returning the goods is your responsibility and the goods are your responsibility until they arrive back with us, please therefore obtain proof of postage when returning any goods. In the case of goods being faulty then we will refund your postage costs.
8. Risk and Title
You accept responsibility for looking after the goods from delivery.
You will own the goods once full payment and the cleared funds is received by us.
9. Limitation of Liability
Except for any personal injury or death caused by our negligence; or misrepresentation or fraud, our only liability to you under these terms and conditions will be to choose to a) make good any shortage or non delivery or b) to replace or repair our goods which are received in a damaged or defective state or c) to refund to you any sums paid by you for the goods in question.
We will not be liable for goods that differ slightly from our photographed samples.
Our liability for breach of contract is limited to the purchase price of your order.
10. Force Majeure
If we are prevented from delivering your goods for any reason beyond our control we will notify you and defer the date of delivery.
11. Product care
All products offered for sale on this site show indicative garment care instructions and these will also feature on the garment itself, either by ticket or label. If you are unsure how to care for your garment please contact us for advice. We will not be able to accept any returns for goods which have been inappropriately cleaned or otherwise mistreated. This does not affect your statutory rights.
12. Copyright and Trademark
All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material on this Web site are copyright Knot Only Limited and its affiliates or their content and technology providers, and product photographers.
All rights reserved – any use of materials on this Web site, modification, distribution, or re-publication, without the prior written permission of Knot Only Limited is strictly prohibited.
Trademarks: Knot Only is a registered trademark of Knot Only Limited. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners, including some photography, used with the owners’ permission.
This contract is governed by the laws of England and Wales and any dispute must be referred to the courts of England and Wales.
Registered name: Knot Only Ltd
Registration number: 09072717
Registered in England.
Registered office: 145-157 St John Street, London, EC1V 4PW