faq

What are your delivery charges and timescales? 

The postage charge is £3.00 per transaction within the UK and we despatch by Royal Mail Signed For Service, within 48 hours of order receipt.  orders from overseas are despatched via Royal Mail International Signed For Service and we charge £8.00 to Europe and £10.00 to the rest of the world, per transaction.  Orders over £100 are despatched free of charge regardless of final destination.

Can I change my delivery address? 

You can change delivery address providing the order has not already been packed, If you need to do so please contact us via this website, or give us a call.

Can I choose a different delivery address to the billing address? 

Yes, there are two sections to complete, the first is the billing address and the second is the delivery address. 

Will you despatch my order overseas?

Yes, see above for postal rates. 

What happens if I need to return goods?
In the unlikely event that goods are delivered faulty or you wish to return for any other reason please follow the returns procedure as outlined in Terms and Conditions, point 7
How do I care for my garment?
All products offered for sale on this site show indicative garment care instructions and these will also feature on the garment itself, either by ticket or label. If you are unsure how to care for your garment please contact us for advice. We will not be able to accept any returns for goods which have been inappropriately cleaned or otherwise mistreated. This does not affect your statutory rights. 
June 2014